Review an existing invoice return credit
Understand how a retained return credit affects a Nonprofit invoice balance and blocks a full void.
- Who can do this
- Owners, or people with View invoices; opening the journal also needs View journal entries
- Where
- Sales, then Invoices
- You'll need
- An invoice with a retained return credit; approved mappings, an active Operating fund and an accessible active or trial Nonprofit subscription
On this page
Review the invoice
- Under Sales, open Invoices.
- Open the invoice from the list.
- Find Return Credits in the totals.
- Compare Paid or Payments Received, Return Credits, and the displayed remaining balance.
- Select Journal Entry if you need to inspect the original invoice posting.
QixCount calculates the balance as invoice total less net payments and active return credits. A negative balance can appear when credits exceed the unpaid amount. The screen then identifies a customer credit balance for review before another payment.
Understand a retained credit
A source-linked credit uses the original invoice line's quantity, discounts, tax, and financial coding. Active credits cannot exceed the original quantity; a reversed credit releases its reserved quantity. For a grant-linked invoice, the return date cannot precede the invoice date, including when the invoice is future-dated.
An active return credit blocks a full invoice void. A posted credit reversal recalculates the invoice balance and retains the original financial and physical return history.
The invoice screen has no return-credit creation button. Contact support if an existing credit needs investigation or correction through a workflow you cannot access.
Next, review grant undo blockers or run a fund trial balance.
Good to know
If a Nonprofit invoice already has a retained return credit, its balance includes that credit separately from payments.
You need View invoices permission to inspect the invoice and View journal entries permission to open its journal.