Why can't I reopen a completed reconciliation?
Only owners reopen completed unlocked reconciliations; unlocking also depends on a setting.
Only an owner can reopen a completed reconciliation, and it must be unlocked first. Unlocking is available only when the business's reconciliation settings allow it. Approval permission alone is insufficient. Each action needs a reason of 10 to 1,000 characters. Unlocking leaves completion intact; reopening resets completion and review and changes selected transactions back to cleared. Follow Reopen a reconciliation. Contact support if unlocking is disabled.