# Why can't I reopen a completed reconciliation?

Only owners reopen completed unlocked reconciliations; unlocking also depends on a setting.

Canonical: https://demo.qixcount.com/help/faq/reconciliation-reopen-blocked

Only an owner can reopen a completed reconciliation, and it must be unlocked first. Unlocking is available only when the business's reconciliation settings allow it. Approval permission alone is insufficient. Each action needs a reason of 10 to 1,000 characters. Unlocking leaves completion intact; reopening resets completion and review and changes selected transactions back to cleared. Follow [Reopen a reconciliation](https://demo.qixcount.com/help/banking/reopen-a-reconciliation). Contact support if unlocking is disabled.