How do I cancel my subscription?
Contact billing support; canceling a user change does not cancel the subscription.
An owner requests cancellation through Contact billing support in Settings, Plan & billing. There is no workspace subscription-cancellation button. Canceling a pending user-capacity change only cancels that change. Ask support to confirm the access end date and treatment of any unpaid subscription invoices. If you cannot enter the business, contact support directly. Follow Request subscription cancellation for the access differences between General and Nonprofit.