Understand an on-screen message
Match the words on your screen with the next check to make.
- Who can do this
- Anyone who encounters a message; the linked task may require additional access
- You'll need
- The exact message and the record where it appeared
Find the message below. The … stands for a changing value such as a column name. Keep the full message when contacting support. A message can start with extra words such as Cannot post this entry. or Failed to send invoice:.
Find the next check
| Message | What it means | What to do |
|---|---|---|
User not found in this business. |
Your business user could not be found for the permission check. | Confirm the business and ask the owner to review access. |
Your account has been deactivated. |
Your business user is inactive. | Ask the owner to review your membership. |
You do not have permission to perform this action. |
Your current access lacks a required permission. | Tell the owner which action you were trying. |
Transaction is already posted. |
The entry is no longer a draft. | Review its status and correction flow before proceeding. |
Transaction is not balanced. Debits must equal credits. |
The journal's two sides differ. | Review the draft lines and totals with your bookkeeper. |
Transaction must have at least 2 journal entries. |
The draft lacks enough lines to post. | Complete the journal before posting. |
Cannot post to a closed fiscal year. Reopen the year before posting. |
The intended date belongs to a closed General year. | Review the year reopening workflow with the person responsible for the books. |
Posted entries cannot be edited. Create a reversal instead. |
Editing a posted journal is blocked. | Review the original source and reversal guide. |
Only draft invoices can be deleted. |
The invoice has moved beyond draft. | Read the invoice correction guide for its status. |
Cannot send email: customer has no email address. |
The invoice customer has no destination address. | Correct the customer's email, then review the send action. |
Invoice emails are disabled in settings. |
Invoice email sending is turned off. | Ask the owner to check customer email settings. |
This invoice cannot be voided. It may have payments applied or already be voided. |
The General invoice does not meet the void conditions. | Review its status and applied payments before any correction. |
Total allocations must equal payment amount. |
The applied amounts do not satisfy the payment form's allocation check. | Compare the entered payment and allocation amounts; review the edition's payment guide. |
Transaction must be categorized before adding to books. |
The bank row has no category account. | Choose the intended category before using Add. |
Retained correction history cannot be imported again. Use the journal correction flow. |
The bank record already has retained reversal history. | Review its original journal and correction rather than adding it again. |
This bank match belongs to another document. Correct the original document through its journal. |
Undo cannot reverse this row as its own bank posting. | Check whether the row has a journal or match. If it links to a document, correct that document. Otherwise contact support. |
The number of cells does not match the header row. |
A data row has a different number of CSV cells. | Correct separators and quoting in the source file, then upload again. |
Cells cannot contain control characters. |
An import cell contains unsupported control text. | Remove that text from the CSV and upload again. |
Map each source column to only one destination. |
The same source column was assigned more than once. | Give each destination its own correct source column. |
Map the … column. |
A required import column has no mapping. | Select its source column and review the mapping again. |
Ask for help with an unlisted message
Contact support with the exact text, the page, the action you selected and the record reference. Do not send passwords or full bank or tax identification numbers. If the result of a money-changing action is uncertain, check the record before trying it again.