My bank balance does not match
Check which balance you are comparing, then trace the difference against your statement.
- Who can do this
- Owners, or people with View reconciliations
- Where
- Banking, then Bank accounts
- You'll need
- The statement for the account and the date you are checking
The account's current balance and a statement ending balance can cover different activity. Start by checking the account and date.
Compare the same balance
- Open Banking, then Bank accounts.
- Select the account you are checking.
- Compare Current Balance with the statement, noting its ending date.
- For a connected account, check Last Sync under Plaid Sync.
A Plaid sync can refresh the current balance from the bank. When QixCount recalculates a banking balance from records, it starts with the opening balance and includes pending, cleared and reconciled activity. That calculation is separate from the posted ledger balance.
Find the source of the difference
Use Find a reconciliation difference to compare the statement with the records for its dates. Check for missing or repeated records before changing an opening amount.
Excluding a feed row changes its review status; it does not remove the amount from the banking balance calculation. A difference that remains after the records and dates agree needs support review. Send the account name, statement date, both totals and any sync error. Do not send full account numbers.