Change user places
Review and accept a change to internal user capacity, including payment timing and scheduled reductions.
- Who can do this
- Business owners
- Where
- Settings, then Plan & billing
- You'll need
- An active USD subscription with user pricing and a future period end; enough places for members and invitations, and no pending change or prepared renewal
On this page
User places are capacity for internal people in your business. Owners, employees and internal accountants use places.
Review and accept a change
- Open Settings, then Plan & billing.
- In User places, enter a whole number in Places you want.
- Select Review price.
- Review Current subscription, New recurring subscription, Due now and Effective.
- Select the checkbox accepting the limits and prices for your business.
- Select Accept change or Accept and continue to payment, whichever appears.
The price review expires after 30 minutes. If it expires or the terms change, review a new one. Selecting Cancel on the review returns to billing without accepting it.
What happens next
| Change | Result |
|---|---|
| During an active trial | Capacity changes on acceptance; the trial end date stays the same. |
| Increase during a paid period | Any charge covers the remaining portion of the current period. Extra capacity activates after verified payment when a charge is due, or on acceptance when nothing is due. |
| Decrease that lowers the recurring price during a paid period | The recurring amount decreases at renewal, without a mid-period refund. |
A scheduled reduction immediately limits new members and reservations to the lower capacity, although its price takes effect at renewal.
Cancel a pending change
In Pending changes, select Cancel change. This cancels a capacity change, not your subscription. A change cannot be canceled while its invoice has a payment in progress or belongs to a firm invoice. A prepared renewal invoice containing a reduction also requires support to revise or void it first.
If a delayed payment needs review, it is recorded but extra capacity is not activated. Contact support for a credit or refund review.
Continue with Pay a subscription invoice or Invite someone.
Good to know
Pending internal invitations reserve places without starting a charge.
Your current subscription sets the user capacity. Replaced subscriptions remain history and do not add or reduce places.
Read-only viewers and approved named firm accountants are free under user-pricing terms.
Who can do this and what you need
You must be a business owner. The subscription must support user pricing, be active in USD and have a future period end. An ended trial cannot change capacity. Existing subscriptions can retain different terms; use the amounts shown for your business and the public pricing page for current offers.
You can request 3 to 1,000 places. Your internal members and reserved invitations must fit. Complete or cancel any pending change first. A prepared renewal invoice can also block a change; contact support if that happens.