# Set automatic payment reminders

Choose overdue-day reminders, a cooldown and the wording sent to customers.

Canonical: https://demo.qixcount.com/help/setup/payment-reminders

Who can do this: Owners, or people with *Manage business settings, roles & permissions*

Where: Settings, then Customer emails

Choose when QixCount attempts automatic reminders for overdue invoices. You can also [send a manual reminder](https://demo.qixcount.com/help/invoicing/payment-reminders) when a separate follow-up is needed.

## Choose the schedule

1. Open **Settings**.
2. Select **Customer emails**.
3. Select **Payment reminder**.
4. Turn on **Send reminders automatically**.
5. Select the desired values under **Days after the due date**.
6. Enter **Wait between reminders**.
7. Edit **Subject** and **Message** if needed.
8. Select **Save changes**.

![Payment reminder editor with overdue days and cooldown](https://demo.qixcount.com/images/help/setup-payment-reminders.webp)

The screen offers 7, 14, 21, 30, 45, 60 and 90 days after the due date. The cooldown accepts 1 through 90 days. The default schedule, when none is saved, is 7, 14 and 30 days, with a seven-day cooldown. An empty saved schedule selects no automatic send days.

## What happens next

The daily reminder run checks active businesses with Accounting enabled. Eligible invoices have an unpaid balance, a past due date, a customer email address, and a status of sent, viewed, partial or overdue. The current number of overdue days must match a selected schedule day. A recent successfully sent reminder can also block another send until the cooldown has passed. A failed delivery does not mark it sent or start the waiting period.

This means adding a schedule day that has already passed does not create a catch-up reminder. Draft, paid and void invoices are outside this automatic selection.

The message preview uses sample information. **Send me a test** sends that editor text to you, not to the customer. If delivery fails or the history looks inconsistent, contact support; a recorded reminder is not proof of inbox delivery.

Continue to [Configure email sending](https://demo.qixcount.com/help/setup/email-sending).

## Good to know

You need the Manage business settings, roles & permissions permission to change the schedule. Changing this form does not immediately send a reminder.