# Configure email sending

Use QixCount sending or save and test your own mail-server connection.

Canonical: https://demo.qixcount.com/help/setup/email-sending

Who can do this: Business owners with *Manage business settings, roles & permissions*

Where: Settings, then Email sending

Email sending controls how outgoing business messages are sent. You must be a business owner with the Manage business settings, roles & permissions permission.

## Choose a sending method

1. Open **Settings**.
2. Select **Email sending**.
3. Select **Send through QixCount** or **Use your own mail server**.
4. If using your server, enter the connection and sender details.
5. Select **Save changes**.

Your own server requires **SMTP host** and **From address**. The form also provides **Port**, **Username**, **Password**, **Encryption** and **From name**. Port accepts 1 through 65535. Use the details supplied by your mail administrator. Leaving the password blank keeps the saved password.

![Email sending with the own-server fields and saved-connection test](https://demo.qixcount.com/images/help/setup-email-sending.webp)

## Test the saved connection

After saving your own-server settings, select **Test saved connection**. Unsaved edits disable the test. It connects using the saved host, port and credentials; it does not send a message or verify inbox delivery. Tests are limited to five per minute.

If the connection fails, check the saved host, port, username and password. A successful connection is only a connection check. To send sample content to your address, use the template test in [Customize customer emails](https://demo.qixcount.com/help/setup/customer-emails).

## What happens next

QixCount uses your own mail configuration when both the host and sender address are present. If sending through that server fails, it attempts QixCount sending. Selecting **Send through QixCount** clears the saved host used to select your server; other saved connection fields may remain.

If the fallback also cannot send, contact support with the task and error message. Avoid repeatedly sending a live customer message while diagnosing it.

## Good to know

Customer email wording is configured separately.