# When a subscription ends or is suspended

Understand ended subscriptions, blocked business access and how to get help with renewal.

Canonical: https://demo.qixcount.com/help/plans-and-billing/subscription-ended-or-suspended

Who can do this: Business owners

An ended subscription can prevent you from entering a business. A suspended business shows **Account Suspended** instead of its books. Suspension blocks the books.

## Find a way to renew

1. Return to the business list. On the suspension screen, select **Back to My Businesses**.
2. Look for **Pay subscription** on the business card.
3. Open the payment link if it appears.
4. Review and pay the correct subscription invoice using [Pay a subscription invoice](https://demo.qixcount.com/help/plans-and-billing/subscription-invoices-and-payment-method).

An existing public invoice payment link can also work when the business itself is suspended. If you have no payable invoice, contact support and identify the business and message you see.

## What happens next

A verified regular subscription payment activates or extends the subscription. Automatic restoration of a suspended business applies only when its suspension reason is an expired subscription. A manual suspension or payment-failure suspension needs support review.

On an expired-subscription suspension screen, owners can select **Renew Subscription** to open **Plan & billing**. Use an available invoice payment link or contact support if no payable invoice exists. Other suspension reasons still block billing settings.

If you pay an invoice for a period that has already ended, your paid billing cycle runs from the day you pay.

For the recurring terms before an end date, see [Understand your plan](https://demo.qixcount.com/help/plans-and-billing/plans). To stop renewal, see [Request subscription cancellation](https://demo.qixcount.com/help/plans-and-billing/cancel-subscription).

## Good to know

For an expired-subscription suspension, owners with settings management access can still open billing settings to review renewal invoices. It does not delete the business's records.

### Understand the subscription status

| Status | Meaning |
| --- | --- |
| Active | The subscription is active, subject to its period end. |
| Trialing | The subscription has trial terms. Check the trial end date; the status alone does not mean the trial is still running. |
| Past_due | The subscription is marked past due. Ask billing support to review it. |
| Paused | The subscription is paused. A new business can also have this status while setup or its first payment is incomplete. |
| Canceled | Cancellation is recorded. General access can continue through a future period end; Nonprofit pages require an active or current trial subscription. |
| Expired | The subscription is marked expired. |

An end date that has passed can make a subscription inactive even before its displayed status changes. The expiry process includes active and trialing subscriptions whose period has ended, unless another current subscription covers the business. User-capacity changes are unavailable on ended trials and inactive subscriptions.