# Download all your data

Get one ZIP file with your main lists as CSV files, the chart of accounts, today's trial balance and bill and expense attachments.

Canonical: https://demo.qixcount.com/help/plans-and-billing/download-all-your-data

Who can do this: Business owners

Where: Settings, then Download your data

You'll need: An active business, or one suspended because its plan expired

## Ask for your data

1. Open **Settings**, then **Download your data**.
2. Select **Prepare download**.
3. Wait for the email, then select **Download your data** in it.
4. Sign in as an owner of the business if QixCount asks you to. The ZIP file downloads.

QixCount emails the owner who asked. The link works for 7 days. You can also download the file from **Recent downloads** on the same page until then: select **Download** next to it.

## What the ZIP file holds

Each list is one CSV file with every record, not only one page, and with no filters:

- Customers, vendors, quotes, invoices, credit notes, payments received, bills, vendor credits, bill payments, checks and bank transactions
- Expenses, when **Expenses** appears under **Expenses & bills** in your sidebar
- Journal entries, with one row for each line, in date order and then by entry number
- Products and services
- The chart of accounts, including inactive accounts
- A trial balance of posted balances on the day the file is made, with the date in its file name. It lists every account with postings, inactive ones too, so its totals agree

A Nonprofit business also gets a `nonprofit` folder with donors, gifts (cash and non-cash) with one row for each split, grants, funds, programs, donor restrictions and pledges. Its journal entries include each line's fund, program, grant, restriction, net asset class and functional category.

Files attached to bills, bill payments and expenses are in an `attachments` folder, with a folder for each record named by its number. Expense files are included only when **Expenses** appears in your sidebar. If a stored file can't be read, `attachments/missing-files.csv` lists it.

Amounts are plain numbers with two decimals, and dates are written as year, month and day. A `README.txt` file lists what is included.

## What the ZIP file leaves out

The ZIP file doesn't include bank reconciliations, budgets, recurring schedules, 1099 forms, bank rules, settings or users. Files attached anywhere other than bills, bill payments and expenses aren't included either.

Refunds have no file of their own, but the journal entries they posted are in the journal entries file.

## Good to know

- Only owners can open **Download your data**, ask for a download or use the link. Staff with settings permission can't.
- One download is prepared at a time. While one is being prepared, **Prepare download** is unavailable and the page says so. A download still waiting to start after 6 hours, or still being prepared 30 minutes after it started, has stopped: the page then shows it as **Failed**, and you can ask again.
- **Recent downloads** shows the business's five most recent requests, each as **Waiting to start**, **Preparing**, **Ready** or **Failed**, with how many files and how large it is. After 7 days a ready download shows **Expired**; ask for a new one.
- Each request and each download is recorded in the activity log.
- If your business is suspended because its plan expired, owners can still open this page. Select **Download your data** on the suspension screen, or the link at the bottom of **Plan & billing**. Other suspensions block it.

To export one list with its filters, see [Export a list to CSV or Excel](https://demo.qixcount.com/help/reports/export-a-list).