# Request a plan or billing-cycle change

Check your current plan and contact billing support to request a different plan or billing cycle.

Canonical: https://demo.qixcount.com/help/plans-and-billing/change-plan-or-billing-cycle

Who can do this: Business owners

Where: Settings, then Plan & billing

## Request the change

1. Open **Settings** in the business.
2. Select **Plan & billing**.
3. Review **Your plan** for your plan name, accounting type, billing cycle and recurring amount.
4. Review **Pending changes**, if that section appears.
5. Select **Contact billing support**.
6. Describe the plan or billing cycle you want and identify the business.

Ask support to confirm the recurring amount, capacity and effective date for your request. Available replacement plans must match the business's accounting type. A billing-cycle request does not convert General books to Nonprofit books or the reverse.

## Resolve a pending user change

A pending payment or scheduled user-capacity change blocks changes to subscription pricing. Complete it or arrange its cancellation before the plan or cycle changes. If a renewal invoice has already been prepared, include that invoice number in your support request.

If you only need more or fewer internal places, use [Change user places](https://demo.qixcount.com/help/plans-and-billing/user-places). For an invoice already due, see [Pay a subscription invoice](https://demo.qixcount.com/help/plans-and-billing/subscription-invoices-and-payment-method).

## Good to know

An existing business does not have an on-screen control to change its plan or switch between monthly and yearly billing. A business owner can request the change through billing support.

Use the [public pricing page](https://qixcount.com/pricing) to review current offers. The price and capacity already accepted for your business can differ from those offers.