# Request subscription cancellation

Contact billing support to cancel a subscription and understand what happens to access and existing invoices.

Canonical: https://demo.qixcount.com/help/plans-and-billing/cancel-subscription

Who can do this: Business owners

Where: Settings, then Plan & billing

You'll need: An existing subscription

A business owner can request subscription cancellation through billing support. There is no subscription-cancellation button in the business workspace.

## Request cancellation

1. Open **Settings** in the business.
2. Select **Plan & billing**.
3. Review **Your plan** and any invoices or pending user changes.
4. Select **Contact billing support**.
5. Identify the business and request subscription cancellation.

Ask support to confirm that cancellation is recorded, the date access ends and how any existing unpaid invoice will be handled. If the business is already inaccessible, contact support without opening its settings.

The **Cancel change** button under **Pending changes** only cancels a user-capacity change. It does not cancel the subscription.

## What happens after cancellation

Cancellation records a canceled status and stops new renewal invoices from being generated. In General, access can continue until a future period end. For Nonprofit, arrange the timing with support before canceling: a canceled status blocks Nonprofit pages even when the period end is still in the future. Cancellation does not delete the business or its accounting records.

An invoice created before cancellation is not automatically voided. Paying a regular subscription invoice can activate the subscription again. Resolve any remaining invoice with support before paying if your intention is to stop the subscription.

Read [When a subscription ends or is suspended](https://demo.qixcount.com/help/plans-and-billing/subscription-ended-or-suspended) for access after the end date. If you want to keep the subscription and change the team size, see [Change user places](https://demo.qixcount.com/help/plans-and-billing/user-places).

If access stopped because the subscription expired, an owner can open billing from the suspension screen. Other suspension reasons need support review. See [When a subscription ends or is suspended](https://demo.qixcount.com/help/plans-and-billing/subscription-ended-or-suspended).