# Save and use recovery codes

Keep backup sign-in codes and replace them when you need a new set.

Canonical: https://demo.qixcount.com/help/people-and-security/recovery-codes

Who can do this: People managing their own QixCount account

Where: Security settings

You'll need: A newly generated recovery-code set after setup or regeneration

Recovery codes let you complete two-step verification without your authenticator app. QixCount generates eight codes when you enable verification. Each code works once.

## Save the generated set

1. On **Recovery Codes**, select **Reveal Codes** to read the generated set.
2. Select **Copy All** or **Download** to save a copy.
3. Store the codes somewhere you can reach if your authenticator is unavailable.
4. Select **I've saved my recovery codes** to continue.

After setup or regeneration, revealing, copying and downloading each retrieve the codes through your verified sign-in session. Codes are absent from the initial page source, and requests are limited to 10 per minute. Reloading the page hides the set and ends that page's retrieval access. On a later visit it shows **Codes Hidden** and offers regeneration. Keep the copy you saved; do not rely on returning to the page to read it again.

## Use a recovery code

1. Sign in with your email and password.
2. On the verification page, select **Use a recovery code**.
3. Enter an unused recovery code in the dialog.
4. Select **Use Recovery Code**.

Use the separate dialog because the main app-code input accepts digits only. A successful recovery-code sign-in consumes that code and displays a reminder to generate new codes.

## Replace your codes

1. Open the account menu at the bottom of the sidebar and select **Security settings**.
2. Select **View Recovery Codes**.
3. Enter your password in **Enter your password to regenerate codes**.
4. Select **Regenerate Recovery Codes**.
5. Save the new set.

Regeneration replaces the entire previous set. Old codes no longer work. If you cannot sign in with either an app code or a recovery code, contact support; changing your password does not replace the verification step.

Next, [review your sign-in history](https://demo.qixcount.com/help/people-and-security/active-sessions-and-login-history).