# Review Stripe activity

Find imported charges, refunds and payouts, inspect their records and handle failed or pending transactions.

Canonical: https://demo.qixcount.com/help/integrations/stripe-activity

Who can do this: Owners, or people with *View reconciliations*; retrying or skipping needs *Edit bank transactions*

Where: Banking, then Stripe activity

**Stripe activity** lists imported Stripe charges, refunds and payouts. Owners and users with **View reconciliations** access can review it. Matching, retrying or skipping transactions requires **Edit bank transactions** access.

## Find a transaction

1. Open **Banking**.
2. Select **Stripe activity**.
3. Set the filters you need.
4. Select **Apply Filters**.
5. Select **View** on a transaction.

Filter by **Connection**, **Type**, **Status** or **Matched**. **Search** checks the charge ID, payment reference from Stripe, description and customer email. Select **Clear** to remove filters. The list shows 50 records per page.

The **Total**, **Processed**, **Pending** and **Failed/Unmatched** cards cover all activity, even when the list is filtered. A failed charge can also be unmatched, so the combined card can count it twice. The unmatched filter selects charges without an invoice link.

## Read the processing status

| Status | Meaning |
| --- | --- |
| **Pending** | The imported record has not completed processing. |
| **Processed** | The importer finished handling the record. Review its linked records to confirm the result you need. |
| **Failed** | Processing failed. Open the record to read **Processing Error:**. |
| **Skipped** | A user marked the record as skipped. |

The detail page also shows **Status** from Stripe. That is separate from QixCount's processing status.

## Inspect the result

Review the amount, customer and invoice. When records exist, **Payment Record** links to the payment and shows its invoice allocations. **Journal Entries** shows the linked fee, refund or payout entry. A charge's payment entry belongs to the payment record, so these sections may show different parts of the accounting.

For the next task, see [Match a Stripe payment](https://demo.qixcount.com/help/integrations/match-a-stripe-payment), [Review refunds and disputes](https://demo.qixcount.com/help/integrations/review-stripe-refunds-and-disputes), or [Review payouts](https://demo.qixcount.com/help/integrations/review-stripe-payouts).

## Retry or skip a transaction

For a failed charge, refund or payout, correct the reported cause, then select **Reprocess Transaction**. QixCount retrieves it from Stripe and tries processing again. A refund retry uses that record's saved refund ID. In General, a missing original payment leaves the refund failed; import the original charge before retrying. For Nonprofit, account setup and subscription access must still allow posting.

For a pending or failed record that you want to exclude, select **Skip Transaction**, then confirm. Skipping changes its processing status; it does not reverse accounting entries. Already processed records cannot be skipped.