# Can I record more than a customer owes?

General requires full allocation; Nonprofit permits an unapplied remainder with coding.

Canonical: https://demo.qixcount.com/help/faq/customer-overpayment

The General payment form requires the payment to be applied to invoices and prevents applying more than an invoice's balance. It does not provide an unapplied customer balance workflow. Nonprofit permits an unapplied remainder and uses the payment's financial coding for that portion. Payment creation needs Record payments received permission, and posting can fail on a closed date. Read [Partial payments and overpayments](https://demo.qixcount.com/help/invoicing/partial-payments-and-overpayments) before saving an amount above the available balances.