# Review Stripe activity

Review imported Stripe charges, refunds, and payouts, match invoices, and handle failed activity.

Canonical: https://demo.qixcount.com/help/banking/review-stripe-activity

Who can do this: Owners, or people with *View reconciliations*; matching, retrying and skipping need *Edit bank transactions*

Where: Banking, then Stripe activity

You'll need: A Stripe connection with imported activity

Stripe activity shows imported charges, refunds, and payouts, with linked customers, invoices, payments, and journal entries where available.

## Review an item

1. Open **Banking**, then **Stripe activity**.
2. Choose **Connection**, **Type**, **Status**, or **Matched**, or enter an ID, email, or description in **Search**.
3. Select **Apply Filters**.
4. Select **View** beside an item.

The list shows 50 items per page. **Clear** removes filters. Summary counts cover all activity, not only filtered results.

| Processing status | Meaning |
| --- | --- |
| Pending | Not yet marked processed. |
| Processed | The importer completed processing. Invoice matching is separate. |
| Failed | Processing failed; review **Processing Error:** on the detail page. |
| Skipped | Marked as skipped through this screen. |

Review **Transaction Details**, **Customer & Invoice**, and any **Payment Record** or **Journal Entries** shown. A payout can also show its related activity. Processing badges are separate from the detail field **Status**, which is Stripe's transaction state.

## Match an invoice

For an unmatched charge with a linked customer, check **Payment Record** and its invoice allocations before applying a match:

1. Under **Manual Invoice Matching**, select a suggested invoice.
2. Select **Match**.
3. Review the linked invoice and any payment allocations shown.

Suggestions include up to five open invoices for that customer whose balance is within $0.01 of the charge. There is no unrestricted invoice search here.

Matching links the invoice and, when a payment exists, allocates payment funds up to the invoice balance. Nonprofit requires the original current receipt and blocks changing existing allocations to another invoice.

> [!WARNING]
> In General, **Unmatch Invoice** removes payment allocations and recalculates every affected invoice's balance and status. The payment and posted journal remain in place. Nonprofit blocks this action; use the original payment's void workflow with your bookkeeper when a correction is needed.

## Retry or skip an item

For a failed charge or payout, correct the reported cause, then select **Reprocess Transaction**. QixCount retrieves Stripe data and retries processing. This can create payments, allocations, fees, or payout entries in the books. Check the resulting processing status and linked records.

A failed refund retry uses its saved refund ID. In General, a refund with no original posted payment stays failed with a reason. Import the original charge before retrying.

For pending or failed activity you intend to leave unprocessed, select **Skip Transaction** and confirm. Processed items cannot be skipped. The screen provides no restore action for skipped items.

## What happens next

Review the resulting status and linked records. Next, [reconcile an account](https://demo.qixcount.com/help/banking/reconcile-an-account) when you are ready to compare its activity with a statement.

## Who can do this and what you need

Your business needs an existing Stripe connection with imported activity. Processing needs its accounting mappings configured; retrying requires a configured Stripe Connect connection. Contact the person who manages integrations if these are missing.

Owners can review and act on activity. Other active business users need **View reconciliations** to view it and **Edit bank transactions** to match, unmatch, retry, or skip.