# Reopen a reconciliation

Unlock a completed statement when allowed, reopen it for changes and understand what QixCount records.

Canonical: https://demo.qixcount.com/help/banking/reopen-a-reconciliation

Who can do this: Business owners

Where: Banking, then Reconciliation

You'll need: A completed reconciliation; if locked, unlocking must be allowed in reconciliation settings; a reason of 10–1,000 characters

> [!WARNING]
> Reopening changes all selected bank transactions from reconciled to cleared. It resets completion, review, approval and variance acknowledgement so you can work on the statement again.

Reopen a completed reconciliation when its cleared selections or statement balance need changes. Only a business owner can reopen it.

## Unlock a locked reconciliation

1. Open **Banking**.
2. Select **Reconciliation**.
3. Find the completed statement's row.
4. Open its three-dot menu.
5. Select **View**.
6. Find **Approval Actions**.
7. Enter an unlock reason using 10 to 1,000 characters in the box above **Unlock Reconciliation**.
8. Select **Unlock Reconciliation**.

![Owner's reconciliation details with unlock or reopen actions and reason boxes](https://demo.qixcount.com/images/help/banking-reconciliation-reopen.webp)

Unlocking removes the lock and its displayed person and time. It leaves the reconciliation completed and its selected transactions reconciled. To change the statement, reopen it next.

## Reopen the statement

1. Enter a reopening reason using 10 to 1,000 characters in the box above **Reopen Reconciliation**.
2. Select **Reopen Reconciliation**.

You land on the clearing screen. The selected transactions remain linked to this reconciliation and remain selected, but their bank transaction status becomes cleared.

## What happens next

Reopening resets the completion and review people and times, sets the reconciliation to **In Progress**, and resets approval to **None Required**. It also removes the previous variance acknowledgement, reason, person and time. Existing notes stay, and QixCount appends the reopening reason.

Unlocking and reopening each add a history entry with the person, time and reason. You can read those entries in the details' **Audit Trail** or the [reconciliation history report](https://demo.qixcount.com/help/banking/reconciliation-reports). Earlier history entries remain available even though the current completion and review fields reset.

Continue with [Reconcile an account](https://demo.qixcount.com/help/banking/reconcile-an-account). A reopened reconciliation must be completed again and follow any review steps that apply.

## Troubleshooting

If **Unlock Reconciliation** is absent, check that you are an owner and that the record is locked. If unlocking is disabled, contact support. **Reopen Reconciliation** appears only for an owner viewing a completed, unlocked record. An unfinished reconciliation can be resumed with **Continue** from the list.

If you reopen an older statement after later statements have been completed and expected transactions are missing, contact support.

## Good to know

Approval permission alone does not allow reopening or unlocking.

## Who can do this and what you need

The reconciliation must be completed and unlocked. If it is locked, you can unlock it only when unlocking is allowed in the business's reconciliation settings.